The Lost Unicorn Hotel is committed to protecting all information submitted to us through the course of our business in accordance with all General data protection Regulations (GDPR) 2018.
THE LOST UNICORN HOTEL, AGIA PARASKEVI TSAGARADA PELION GREECE
HOTEL LICENCE NO. 0726K012A0162900
TEL: 0030 24260 49930
Terms within this document:
Data – Any personal information that can be used directly or indirectly to identify and/or contact a person from that information.
We/Us/Our – The Lost Unicorn Hotel
You/Your – A user of the website and of our services
The Website – https://lostunicornhotel.gr
We do not use any type of cookie to collect information that can identify a person just from browsing our website. Currently the site uses some 3rd party cookies to help us analyse our websites’ reach and to measure the number of visits, average time spent, page views, traffic by country etc etc.
At the time of writing, we do not use any ‘Remarketing’ cookies to advertise our hotel on other sites on computers that have previously visited our website however we reserve the right to use them in the future if we so decide. Any change to our policy will be updated on our cookies policy page.
This cookie does not tell us your e-mail address or who you are. Cookies cannot be used to get data from your hard drive, get your e-mail address or personally identifiable information about you. You may set your Internet browser to notify you when you receive a cookie or to prevent cookies from being sent. Please note, however, that by not accepting cookies, you will limit the functionality we can provide you when you visit our site and may prevent you from accessing products and services we offer. To learn more about how to disable cookies you can refer to this link: https://www.aboutcookies.org/Default.aspx?page=1
Any personal information submitted through the site is done so voluntarily and knowingly by visitors through our online forms or by email. The forms used to send the information are encrypted (SSL) and the service provider (Wufoo) complies with all General Data Protection Regulations (GDPR) requirements.
We do not collect any sensitive or financial data by form and we strongly recommend our guests do NOT send sensitive or financial data by email as we cannot be held responsible for the privacy of information sent by email. Our computer systems are protected by anti-virus software and all systems are password protected.
All info we keep is strictly necessary in order to provide a personalised and tailored service and/or to run the business smoothly and professionally. It is stored securely for no longer than is necessary.
Information We Collect and Data Usage
- ID number
- Country of Residence
- Arrival Date
- Departure Date
- Room Number
A contact name and email address is required for communication purposes. The country of residence in order to advise guests how to pay the deposit.
Information is copied into our booking system and emails are archived then deleted when appropriate (not before the stay has been completed).
To book a room we request a small deposit paid in advance to guarantee its’ availability. We ask our customers to pay holding deposits by bank transfer where possible so that we do not need any access to any payments details. Where it is not possible and for countries outside Europe and the UK have a fee to pay for the transaction, so we take a card payment instead and this is usually done over the phone.
We strongly advise that people should NOT send us any confidential details such as banking details or card details by email because however if anyone ignores our advice we delete the information as soon as it is no longer required.
Confirmation of Booking
We ask for a mobile phone number in case we need to contact guests en route. The number is not used for any marketing purposes.
Information needed to fill in the Hotel Book is required by law and for the use of the Tourist Police. It includes:
Payment at check-out can be made by cash or card. Again, we do not need to know or keep any card details.
The receipt number in entered into the Hotel Book, as required by law.
Those who have a business in Greece and who need an official invoice, must also give me their VAT number, business name and address for the sole use of the Greek government.
Copies of receipts and official invoices must be kept and be accessible for inspection for at least 12 months after a stay at The Lost Unicorn Hotel. This information will be passed to a reputable accountant to calculate as required then filed and archived. Any third party we deal with, such as our accountants are bound by strict codes of practice and the GDPR. Information passed is stored securely and cannot be be used for any other purpose.
We securely store a record of customer names, phone numbers, email addresses and the month of stay with us to identify returning guests and preferences. Any customer wishing to be removed from this list can do so by emailing email@example.com with the subject REMOVE FROM RECORDS.
Please note we are required by law to keep all records for at least 12 months and an archived record of any request to be deleted will be kept permanently.
I am required by law to tell the statistics office how many customers by nationality have stayed how many nights per month. This is done without names.
Please note that we do not accept bookings from children under 16 years of age and we do not market our products or services to children.
Since 2010 we have automatically sent our past guests information about forthcoming events hosted by The Lost Unicorn or in the local community for their convenience when considering returning visits (a service requested by guests and provided as a legitimate business interest). The personal information we use to supply this service is the recipients’ first name, last name and email address.
The service provider we use (Mailchimp) to deliver the information is bound by the EU-U.S. Privacy Shield Framework so all data is secure, private and protected.
Since May 25th 2018, guests wishing to receive the newsletter must opt-in using our subscription form, when making an enquiry or when checking out.
All subscribers can unsubscribe from the newsletter at any time by various means including the unsubscribe link contained in the foot of every newsletter sent, the unsubscribe form found on the Events page or by emailing firstname.lastname@example.org with the subject REMOVE FROM NEWSLETTER.
User Rights Under the GDPR
You have the following rights:
- A right to be informed about our collection and use of personal information;
- A right of access to the personal information we hold about you;
- A right to rectification if any personal information we hold about you is inaccurate or incomplete;
- A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
- A right to restrict or prevent the processing of your personal information;
- A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
- A right to object to the use of your data for particular purposes.
If you wish to contact us about exercising any of your GDPR rights or if you have any cause for complaint about our use of your personal data, please contact us by emailing email@example.com with the subject GDPR.